Refund Policy

1. Our Refund Philosophy

At My Test Diagnostics, we are committed to providing exceptional interior cleaning services that meet and exceed your expectations. We believe in fair and transparent refund policies that protect both our customers and our business. Our goal is to ensure complete satisfaction with every service we provide.

This Refund Policy outlines the terms and conditions under which refunds may be issued for our professional cleaning services in Cape Coral, Florida, and throughout Southwest Florida.

2. Service Quality Guarantee

2.1 Quality Standards

We stand behind the quality of our work and maintain high professional standards. Our cleaning services are performed by trained, insured, and background-checked professionals who use professional-grade equipment and eco-friendly cleaning products.

2.2 Satisfaction Commitment

If you are not completely satisfied with our service quality, we will work with you to address your concerns. We believe in making things right, which may include re-cleaning specific areas at no additional charge or providing appropriate compensation.

2.3 Professional Standards

All our cleaning services are performed according to industry best practices and our established quality control procedures. We continuously train our staff and monitor service quality to maintain our reputation for excellence.

3. Refund Eligibility

3.1 Full Refunds - Service Not Provided

You are eligible for a full refund in the following circumstances:

• Our team did not arrive for the scheduled service appointment
• Services were not performed as agreed in the service agreement
• We were unable to access the property and you were charged
• Technical errors resulted in services not being delivered
• Cancellation within our policy timeframe for pre-paid services

3.2 Partial Refunds - Service Quality Issues

Partial refunds may be provided when:

• Only portion of agreed services was completed
• Service quality significantly below expectations in specific areas
• Damage occurred due to our negligence (coverage may be limited)
• Services took significantly longer than estimated due to our planning errors

3.3 No Refund Scenarios

Refunds are not available for:

• Change of mind after services are completed to satisfaction
• Issues caused by pre-existing property conditions
• Damage to fragile or valuable items not properly secured
• Services that exceeded initial scope without prior agreement
• Cancellations with less than 24 hours' notice

4. Refund Process and Timeline

4.1 Reporting Issues

To request a refund or report service issues:

• Contact us within 24 hours of service completion
• Provide detailed description of the issue
• Include any relevant photos or documentation
• Specify the type of refund or resolution you are seeking

4.2 Investigation Process

When you report an issue, we will:

• Review your service agreement and details
• Investigate the reported issue thoroughly
• May schedule a follow-up visit to assess the situation
• Provide you with a clear response within 48 hours
• Work with you to develop an appropriate resolution

4.3 Refund Processing

Approved refunds will be processed as follows:

• Credit card refunds: 5-7 business days
• Check refunds: 10-14 business days
• Cash refunds: Available for in-person pickup or delivery
• Bank transfers: 3-5 business days

5. Service-Specific Refund Policies

5.1 Residential Cleaning Services

For residential cleaning services, including regular maintenance and deep cleaning:

• 100% refund if service is not performed as scheduled
• Partial refund (25-75%) for specific area re-cleaning
• Re-cleaning service at no charge instead of refund, when appropriate
• Credit towards future services available for minor issues

5.2 Commercial Cleaning Services

For commercial and office cleaning services:

• Full refund for missed scheduled services
• Compensatory service time for incomplete work
• Rate adjustment for significantly extended service time
• Credit system for recurring service issues

5.3 Specialized Services

For eco-friendly cleaning, post-construction cleaning, and window cleaning:

• Full refund for services not rendered
• Specialized re-cleaning protocols for quality issues
• Enhanced compensation for high-value commercial properties
• Flexible credit systems for ongoing relationships

6. Cancellations and Rescheduling

6.1 Cancellation Policy

You may cancel or reschedule your service appointment:

• Free cancellation with 24+ hours' notice
• 50% charge for cancellations with 12-24 hours' notice
• Full charge for cancellations with less than 12 hours' notice
• Weather-related cancellations: No charge, rescheduling available

6.2 Rescheduling

We are flexible with rescheduling and will work with you to find a suitable alternative time. Emergency rescheduling due to illness or family circumstances will be accommodated when possible without penalty.

6.3 Recurring Service Cancellations

For recurring cleaning services:

• 48 hours' notice required for cancellation
• No penalty for emergency cancellations with documentation
• Unused service credits refundable upon request
• Final service payment due upon cancellation

7. Property Damage and Insurance

7.1 Damage Coverage

My Test Diagnostics maintains comprehensive insurance coverage, including:

• General liability insurance for property damage
• Workers' compensation for our team members
• Bonding for additional customer protection
• Professional cleaning equipment insurance

7.2 Damage Claims Process

To file a damage claim:

• Report damage immediately to our team on-site
• Document damage with photos and written description
• Provide proof of value for high-value items
• Cooperate with insurance investigation if required
• Allow reasonable time for claim processing

7.3 Limitation of Liability

Our liability for property damage is limited to:

• Actual repair or replacement cost (whichever is less)
• Value of damaged property at time of service
• Amount covered by our insurance policies
• Cost of the cleaning service, if less than damage amount

8. Special Circumstances

8.1 Force Majeure

Refunds may be affected in situations beyond our control, including:

• Natural disasters and severe weather conditions
• Government-mandated restrictions or closures
• Utility outages that prevent service completion
• Property access issues due to circumstances beyond our control

8.2 Health and Safety

We reserve the right to refuse or suspend service for health and safety reasons, which may affect refund eligibility:

• Unsafe working conditions identified on-site
• Exposure to hazardous materials or substances
• Aggressive behavior or safety threats
• Unsanitary conditions that pose health risks

9. Communication and Resolution

9.1 Direct Communication

We encourage direct communication for any service concerns:

• Contact our management team first for quick resolution
• Provide specific details about your concerns
• Allow reasonable time for investigation and response
• Remain open to reasonable solutions

9.2 Escalation Process

If you are not satisfied with initial resolution:

• Request escalation to senior management
• Provide additional documentation if available
• Consider third-party mediation if necessary
• Document all communication for records

10. Modifications to This Policy

We may update this Refund Policy periodically to reflect changes in our business practices, legal requirements, or service offerings. When changes are made:

• The "Last updated" date will be revised
• Significant changes will be communicated to active customers
• Previous policies will apply to services already scheduled
• New policies will apply to future services

11. Contact Information for Refund Requests

For refund requests, service quality concerns, or questions about this policy, please contact us:

12. Legal Compliance

This Refund Policy complies with applicable federal, state, and local laws in Florida. If you have concerns about our compliance or believe we have not honored this policy, you may contact:

• Florida Department of Agriculture and Consumer Services
• Local consumer protection agencies
• Better Business Bureau