Frequently Asked Questions

We offer comprehensive interior cleaning services for both residential and commercial properties in Cape Coral and Southwest Florida. Our services include:

• Regular residential cleaning (weekly, bi-weekly, monthly)
• Deep cleaning services (move-in/move-out, seasonal, post-construction)
• Commercial office and business cleaning
• Eco-friendly cleaning with green products
• Specialized services (window cleaning, organizing)

Yes, we bring all necessary cleaning supplies and professional equipment for every job. We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. If you have specific preferences for cleaning products or have allergies, please let us know and we'll accommodate your needs.

Cleaning times vary based on the size and condition of your space:

• Standard residential cleaning: 2-4 hours for most homes
• Deep cleaning services: 4-8 hours depending on scope
• Commercial cleaning: Varies by square footage and requirements

We'll provide an estimated timeframe when we assess your space and discuss your specific needs.

Our pricing depends on several factors including the size of your space, the type of service needed, and the frequency of cleaning. We provide free, no-obligation estimates for all services. Typical starting prices are:

• Residential cleaning: Starting at $120 per visit
• Deep cleaning: Starting at $200-400 depending on scope
• Commercial cleaning: Starting at $0.08-0.20 per square foot

Contact us for a personalized quote based on your specific needs.

We accept multiple payment methods for your convenience:

• Cash and check (accepted with proper ID)
• All major credit cards (Visa, MasterCard, American Express, Discover)
• Digital payments (Venmo, Cash App, Zelle)
• Electronic bank transfers

Payment is due upon completion of service unless other arrangements have been made in advance.

Yes! We value our long-term customers and offer several savings opportunities:

• Weekly service discounts (10-15% off regular rates)
• Bi-weekly service discounts (5-10% off regular rates)
• Referral bonuses for bringing new customers
• Seasonal promotions and special offers
• Senior citizen discounts available

Ask about current promotions when you contact us for your estimate.

We recommend scheduling as far in advance as possible, especially for deep cleaning services and commercial accounts. However, we often can accommodate last-minute requests:

• Regular residential cleaning: 1-2 weeks notice preferred
• Deep cleaning services: 2-4 weeks notice recommended
• Commercial cleaning: 2-6 weeks depending on scope
• Emergency cleaning: We'll do our best to accommodate same-day requests

Yes, we understand that schedules change. We require at least 24 hours notice for cancellations or rescheduling to avoid charges. For regular customers, we can often accommodate same-day changes based on availability. We ask that you provide as much notice as possible to help us serve all our customers efficiently.

Yes, we offer flexible scheduling including:

• Saturday appointments (9:00 AM - 4:00 PM)
• Evening appointments during the week
• Holiday service by special appointment
• Emergency cleanup services available

Weekend and holiday appointments may have different pricing - ask when scheduling.

Absolutely. Your safety and security are our top priorities:

• All team members undergo thorough background checks
• We're fully bonded with $2M liability insurance
• All staff are trained in professional cleaning techniques
• Employees are identifiable by our professional uniforms
• References and previous employment verified

Your property and family are completely protected when you choose My Test Diagnostics.

While our team is highly trained and careful, accidents can occasionally happen. Our policy includes:

• Immediate reporting of any damage to you
• Our insurance covers damage caused by our team
• Fair assessment and resolution process
• Right away repair or replacement when appropriate
• Documentation of all incidents for your records

We take full responsibility for any damage caused by our team and work to resolve issues promptly and fairly.

Not necessarily! Many of our regular customers provide us with a key or garage code for access:

• We can clean while you're at work or away
• All keys and access codes are kept secure and confidential
• You're welcome to stay home if you prefer
• We can work around your schedule for key pickup/drop-off
• Some customers prefer to be present for the first cleaning

We accommodate whatever makes you most comfortable.

Yes, we prioritize the safety of your family, including pets and children:

• We use EPA-approved, eco-friendly cleaning products
• All products are non-toxic and biodegradable
• No harsh chemicals or strong odors
• Pet-safe and child-safe formulations
• Hypoallergenic options available upon request

If anyone in your home has allergies or sensitivities, let us know and we'll adjust our product selection accordingly.